Personal Data Privacy Policy

CIXI places particular importance on protecting your personal data, in compliance with applicable European and French regulations. We are committed to offering you high-quality services while respecting your privacy.


This Privacy Policy aims to inform you clearly and precisely about the purposes and conditions under which we process the personal data you provide to us.


We invite you to read this Privacy Policy so that you have the information allowing you to understand how we process and use your personal data, and so that you can freely exercise your rights, in accordance with the regulations in force.


If you don't know what personal data or personal data processing means, you can consult the CNIL website at this address: https://www.cnil.fr/fr/rgpd-de-quoi-parle-t-on


1. Who is the Data Controller?


The data controller, who collects personal data and implements data processing, is CIXI, a simplified joint-stock company, whose registered office is located at 7 Chemin de Beaulieu – 74940 Annecy – France, registered with the Annecy Trade and Companies Register under number 821 036 514.


You can contact us at the following coordinates:

  • Email address: privacy-marketplace@cixi.life
  • Postal address: Traitement des données personnelles Marketplace CIXI, 180 Route des Prés Rollier 74330 Sillingy, France


2. What Personal Data Do We Collect?


The personal data we collect from you depends on the purpose of your interaction with us.


The personal data likely to be collected, depending on your interactions with us, are as follows:

Type of interaction

Personal data collected

Creating an account on our website shop.active-pilot.com

First name and last name, email address.

Validating an order on our website shop.active-pilot.com

First name and last name, email address, shipping and billing addresses, phone number.

Using the contact form

First name and last name, email address.


During these interactions, we only collect personal data relevant to fulfilling the purpose for which it was collected.


Payment method data (credit card number, expiration date, authorization number, security code) are collected directly by our payment provider, Stripe, and are under no circumstances transmitted to us. Stripe's privacy policy is available here.


3. Why Do We Collect Your Personal Data, and What Are the Legal Bases for Our Data Processing? (Purposes and Legal Bases, as per GDPR)


The data processing operations we carry out serve various purposes detailed below. For each of them, the basis (legal basis) on which it relies is also specified.


Purposes of processing

Legal basis

Order and delivery management

Performance of a contract (Ref. Article 6.1.b of the European Data Protection Regulation)

Responding to information requests from website visitors sent via the contact form

Consent (Ref. Article 6.1.a of the European Data Protection Regulation)

Accounting

Legal obligation (Ref. Article 6.1.c of the European Data Protection Regulation)


4. Who Are the Recipients of the Data?


The personal data you provide to us are intended for marketplace sellers and CIXI services who use them for the purposes described in paragraph 3.


We do not transmit your data to third parties for commercial purposes.


The data we collect may be transmitted to providers (sub-processors) used by sellers for the execution of the contract, particularly for order delivery. Your data may also be transmitted to customs services in the event of international delivery.


Payment data is collected directly by the third-party service Stripe, under its own responsibility. Stripe's privacy policy is available here.


5. How Long Do We Retain Your Data?


Your personal data are retained only for the duration necessary to fulfill these purposes, unless the law permits or requires a longer retention of such data:

Purposes of processing

Retention period

Order and delivery management

For the entire duration of the commercial relationship and 3 years after the end of the commercial relationship. Any commercial interaction with the marketplace, including logging into the customer account on shop.active-pilot.com, renews the 3-year period after the end of the commercial relationship.


These data are then archived for an additional two years, with limited access, for limited and legally authorized reasons (payment, warranty, disputes...). After this period, they are deleted.


By way of exception, purchase management and history data (particularly invoices) are retained for 10 years from the last event.

Responding to information requests from website visitors sent via the contact form

1 year from the request.


6. What Are Your Rights Regarding the Use of Your Personal Data?


You can access the data concerning you, rectify them, request their erasure, or exercise your right to restrict the processing of your data. You also have a right to object if you no longer wish certain data of yours to be processed.


You also have the right to define the fate of your personal data after your death.


You can exercise these rights at any time by contacting us at privacy-marketplace@cixi.life. A copy of an identity document may be requested.


You can also obtain more information about your rights by consulting www.cnil.fr.


If, after contacting us, you believe that your "Data Protection and Freedoms" rights have not been respected, you can lodge a complaint with the CNIL.


Note that some of your personal data are necessary to use our services. For example, your email address is necessary to access your customer account. Deleting this type of data will make it impossible for you to use these services.


7. Changes to the Privacy Policy


CIXI may make modifications to this Privacy Policy. We invite you to consult this page regularly to stay informed about the processing of your personal data and how we protect your data.


8. Cookie Management


A cookie refers to a mark of your visit to a website. This file may be deposited and/or stored on your device when you browse a website using your browser, depending on the choices you have expressed and which you can modify at any time.


The cookie allows its issuer to identify the device in which it is stored for the duration of the cookie's validity and to send information back to the original site.


Some cookies are essential for the functioning of our site, while others allow us to optimize your experience on our sites.


We use cookies for two main purposes:

  • Operational cookies: These cookies are essential and ensure the proper functioning of our website. They do not require the user's consent to be placed on their device. Therefore, they cannot be refused from the settings tool.
  • Analytical cookies: These cookies allow us to obtain statistics on website traffic to optimize its navigation and content. If you disable these cookies, we will not be able to analyze our site's traffic data.


Cookies placed on your device have a maximum lifespan of 13 months and are then deleted.


You have the following options to delete cookies:


Last modified: June 11, 2025